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Trail Complaint ProcedureHave a Trail Complaint? Here is the procedure for doing something about it.
Trail Complaint Definition:
- Signage felt to affect trail safety;
- Discovered unsafe structures;
- Grooming issues, only if there is evidence that no grooming is occurring.
Trail complaints received by the Federation in any form shall be handled by the Federation Trail Coordinator and acknowledged to the complainant by the ECFSC board. Complaint submissions need to include the complainant’s name and contact information, a detailed description of the reasons for the complaint, and all trail and/or junction ID #s associated with the reason for the complaint. To submit a complaint, email firstname.lastname@example.org. Or mail to the ECFSC address.
Upon receipt of a complaint the Federation will forward the complaint to the Federation Trail Coordinator and the ECFSC officers via email. The complaint will then be forwarded to the Associated Club. Upon receipt of the complaint, the Associated Club is to investigate and determine the legitimacy of the complaint. This should be accomplished as soon as possible prior to any physical inspection of the trails.
If the complaint is confirmed to be legitimate, the trail Coordinator is to contact the respective officers of the Club in question to explain the complaint and seek out a resolution. The Associated Club is expected to utilize all available options to come to a quick resolution.
All complaints are taken as ANONYMOUS and will remain that way. A pattern of receiving complaints that turn out to not be legitimate will be dealt with by not accepting complaints from that person(s).